Terms & Conditions

Website use

By using this website, guests agree to use the information, forms and services responsibly. Website content, images, menu items, room details and prices are provided for guest information and may be updated without prior notice.

Bookings and availability

• Submitting a booking request does not guarantee confirmation until Sylhet Regency Ltd confirms availability.
• Room rates, packages, taxes, service charges and availability may vary by date, occupancy, offer and management decision.
• Guests may need to provide valid contact details, identification and payment information during confirmation or check-in.
• Check-in, check-out, extra bed, early check-in and late check-out requests are subject to availability and hotel policy.

Dining, online order and event requests

• Urban Escape table reservations, online orders and Cafe Caravan requests are confirmed by the hotel or restaurant team.
• Menu items, prices and availability may change based on stock, kitchen timing and operational needs.
• Regency Hall event queries are treated as inquiries until package, date, time, payment and service details are confirmed by management.

Guest responsibility

• Guests are responsible for providing accurate information in forms and requests.
• Guests must follow hotel rules, safety instructions and lawful conduct during their stay or event.
• Damage, misuse, unpaid bills or violation of hotel policy may result in additional charges or refusal of service.

Contact

For questions about these terms, contact Sylhet Regency Ltd at booking@sylhetregency.com or +880 1313-223366.