Refund & Cancellation Policy

Room booking cancellation

• Cancellation requests must be made through the reservation desk using the same phone or email used for booking.
• A booking is treated as confirmed only after Sylhet Regency Ltd confirms availability and payment or guarantee requirements.
• Free cancellation, partial charge or full charge may depend on rate plan, booking date, check-in date, season and management policy.
• No-show bookings may be charged according to the confirmed booking terms.

Refund process

Approved refunds are processed after management review and payment verification. Refund timing may vary depending on bank, card, mobile financial service or payment gateway processing time.

• Refunds are normally returned through the original payment channel where possible.
• Service charge, payment gateway fee or bank fee may be deducted where applicable.
• Guests may need to provide booking reference, payment proof and valid contact details.

Restaurant orders and table reservations

• Table reservations can be changed or cancelled by contacting the restaurant before the reserved time.
• Prepared food orders, custom orders and dispatched delivery orders may not be refundable.
• If an item is unavailable after order confirmation, the restaurant may offer replacement, adjustment or refund.

Regency Hall and event cancellation

• Event bookings, advances and cancellation terms are confirmed separately based on date, package, guest count and services.
• Advance payment may be non-refundable or partially refundable depending on preparation, vendor commitment and notice period.
• Date change requests are subject to availability and management approval.

Contact for changes

For refund, cancellation or date change requests, contact Sylhet Regency Ltd at booking@sylhetregency.com or +880 1313-223366.