Privacy Policy

Information we collect

Sylhet Regency Ltd collects information guests submit through this website, including booking requests, table reservations, online order requests, event queries, feedback and complaint forms.

• Name, phone number, email address and booking or reservation details.
• Check-in and check-out dates, preferred room, guest count and special requests.
• Food order details, table timing, event requirements and feedback content.
• Basic website usage information needed to keep the website secure and functional.

How we use information

• To respond to room booking, restaurant, cafe and hall event requests.
• To confirm availability, contact guests and support front desk follow-up.
• To improve guest service, resolve complaints and manage feedback.
• To protect the website, prevent misuse and maintain operational records.

Sharing and retention

Guest information may be shared internally with hotel operations, restaurant, reservation, accounts or management teams only when needed to handle the request. We do not sell guest information.

Information is retained only for business, service, accounting, security or legal needs, then removed or archived according to management policy.

Guest rights and contact

Guests may request correction or removal of personal information by contacting booking@sylhetregency.com or +880 1313-223366. Some records may need to be retained where required for booking, payment, accounting or legal reasons.