FAQ
Frequently Asked Questions
Main website FAQ replaces the old blog-first approach, while WordPress remains available at /blog.
Guest and system questions
Where is Sylhet Regency Ltd located?
Sylhet Regency Ltd is located on Shah Jalal Mazar Road, Ambarkana, Sylhet 3100, Bangladesh.
Can I book hotel rooms directly with Sylhet Regency Ltd?
Yes. Guests can use the room booking form on the official website or contact the reservation desk by phone or email.
Which room categories are available?
Sylhet Regency Ltd lists Standard Room, Deluxe Room, Super Deluxe Room, Twin Deluxe Room, Residential Suite, Regency Suite, Executive Premium Suite, Connecting Family Suite, and Royal Family Suite.
Does Sylhet Regency Ltd have a restaurant?
Yes. Urban Escape is the in-house restaurant at Sylhet Regency Ltd, with dine-in, table reservation, and order request options.
Is there an event hall at Sylhet Regency Ltd?
Yes. Regency Hall accepts queries for weddings, seminars, conferences, birthdays, and private events.
Can guests book rooms online?
Yes. The booking form collects stay dates, room type, guest details, and contact information. PMS availability and confirmation can be connected in the next phase.
Will Urban Escape support online order?
Yes. The restaurant flow includes menu browsing, cart-ready item structure, table reservation, and online order request.
How will the blog work?
The main site will run on Next.js. WordPress can be mounted at /blog only, so the blog team keeps the familiar WordPress admin while the main system stays custom.
Can Regency Hall receive event queries?
Yes. Event date, guest count, event type, catering preference, and contact details can go to the admin panel and email/SMS notifications.
Can guests submit complaints or feedback online?
Yes. The feedback form covers hotel stay, room service, Urban Escape food, Cafe Caravan, Regency Hall, booking, and general service issues.